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This company is nothing short of AMAZING! I just posted the folowing on my web forum for all to see:
Let me give you a heads up again about my hosting company. NO, I get nothing for recommending them! I've just gotten out of hosting hell with someone who wouldn't even answer my emails or return my calls!!!
1] They allow you to call anytime and request a specific tech! If he is there, you get him. I know of NO company that does that. Because of that, I can call the same person; he knows my site now like it's his own. He and I have developed a partnership and I NEVER SPEND TIME TELLING A NEW PERSON SOME LONG HISTORY! I have a list of 4 of the best guys there!
2] The guys that work during the day are understandably busy, but they never seem rushed. Because the nights are slower, they go after the reallly tough problems, and they are relentless. They just will NOT give up. The only thing they won't help with is actual web design issues.
3] With the toll-free tech number, I sometimes call in and will be maybe the 3rd one on hold, but the wait is never long.
4] They do whatever they need to do to fix your problem or escalate it up to the next level. And that is NOT stall tactic like in some companies. They are back with me within 24 hours with a solution!!! But to be honest, it's been within just a few HOURS everytime. The longest I've waited is just until the evening when the night guys come on. They do the more time-consuming work.
5] I have NEVER heard, "Oh, that's a Windows/Microsoft/software, etc. problem... not ours."
6] The technical department is open via phone AND online 24/7. You can use the online access, but you get MUCH better service if you get the guys on the phone. Use the online method only if you don't have time to stay the course with them on the phone. (overall impression 10/10)
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Pros: Server size, cpanel, helpful 24/7 customer service (US), downtime non-existant. (overall impression 8.6/10)
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Please don´t be fooled by the unlimited offer! This is just nonsense. The service is fast but poorest quality. How can you rely on someone when they cannot even understand that the web site administrator is the credit card holder and different than the web site owner!!! I spent 30 minutes trying to explain this to them! and just had one response: "have a good day" real incredible story... (overall impression 3.8/10)
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My site has been going on and off all day, and frequently slows down. I've tested this on my home computer with good internet connection, my friend's internet with LAN connection in another state, and another friend a few cities away. They all come up with the same problems. A week later the whole site goes extremely slow and sometimes doesn't load at all (could not connect to host?!). Site goes down frequently. Support denies the problem and refuses to address it unless led by the hand. Control Panel has always been slow - even their own site is slow. IXWebhosting is useless. (overall impression 3.4/10)
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